Delivery
Dispatch times, delivery windows by destination, what shipping costs, tracking, and import duties.
Last updated 18 September 2026
Orders are fulfilled and dispatched by our supply partners, so a parcel may be sent to you from outside the United Kingdom. Everything below is written as the range it actually is.
Dispatch
Orders are prepared within 1 to 3 working days of payment clearing. Working days are Monday to Friday, excluding UK public holidays. You get a dispatch email with tracking as soon as the parcel is handed to the carrier.
We do not hold stock in a warehouse of our own. If a piece turns out to be unavailable after you have ordered it, we will email you within two working days and refund that line in full — we will not substitute a different colour or size without asking you first.
Delivery windows and cost
| Destination | Delivery after dispatch | Cost |
|---|---|---|
| United Kingdom | 5–12 working days | £3.95 — free on orders over £80 |
| Ireland and European Union | 7–16 working days | £7.95 |
| Rest of the world | 10–24 working days | £10.95 |
These windows are the carrier’s, not ours, and they are longer than a domestic courier would take because the parcel may be travelling internationally. Customs inspection can add time that no carrier can predict. All costs are shown and charged in pounds sterling (GBP £), and the delivery charge is shown at checkout before you pay.
Tracking
Every order is sent with tracking. The dispatch email has the carrier and the number. Tracking can take 48 to 72 hours to show its first scan, and international tracking often goes quiet for several days while the parcel is in transit between countries — that is normal and it does not mean the parcel is lost.
If tracking has not moved for 10 working days, email support@aivelo.shop with your order number and we will chase the carrier.
Import duty, tax and handling fees
Because a parcel may be sent from outside the United Kingdom, your own country may charge import duty, import VAT or a carrier handling fee when it arrives. Those charges are payable by you and they are not included in the price you pay us. We cannot tell you in advance what they will be — they depend on your country’s thresholds and on the carrier.
If a parcel is refused at customs or a charge is left unpaid and the parcel is returned to sender or destroyed, we can only refund the value of the goods that come back to us, less any charge the carrier passes on.
Addresses and failed deliveries
Please check your delivery address carefully at checkout. We can change an address only before dispatch — email us immediately and we will try, but once a parcel is with a carrier the address is fixed.
If a parcel comes back to us because the address was wrong or incomplete, or because nobody collected it from a depot, we will refund the goods once they reach us. The original delivery charge is not refunded in that case.
Where we cannot ship
We ship worldwide with the exception of destinations subject to sanctions or export controls, and destinations our carriers will not serve. See legal and export restrictions. If you place an order we cannot lawfully fulfil, we will cancel it and refund you in full.
Split parcels
An order with pieces from more than one group may arrive in more than one parcel, on different days, at no extra cost to you. Each parcel has its own tracking.